FET Project Management

A foundation of basic project management knowledge and skills which can be used to build further project management related competencies. Competence to be an effective project team member. Competence to provide administrative support to a project manager and team members. Competence to provide assistance to a project manager of medium to large projects.

Occupational Directed Education Training & Development Practitioner

This qualification is for those who want to build on a FETC in any field to enter the field of ODETD as a potential career, and have little or no previous exposure to ETD. The qualification will also be valuable for those who may have been practising within the field, but without formal recognition.

Generic Management

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values.

Generic Management

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

Hygiene and Cleaning

The primary purpose of this qualification is to develop in a learner, the foundational, practical and reflexive competencies required for a career in the Hygiene & Cleaning Services Industry. Central to the qualification is the development of a culture of quality service and professionalism in a cleaning services environment. This qualification intends to produce cleaners who can find gainful employment in the cleaning industry.

Business Administration

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

Contact Center Operations

Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 4. 

Long Term Insurance

The purpose of the FET Certificate: Long-term Insurance is to build knowledge and skills required by employees in Long-term Insurance. It provides a framework for learners to develop competencies that will give them insight into the Long-term Insurance sub-sector.

Short Term Insurance

The purpose of the FET Certificate: Short Term Insurance is to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as individuals in the South African community and to respond to the challenges of the economic environment and changing world of work in the financial services industry.

Wealth Management

The Further Education and Training Certificate: Wealth Management is a generic Qualification in the management and creation of wealth that builds the introductory knowledge, skills, attitudes and values required for learners to operate ethically and responsibly as Intermediaries and Administrators, and to respond to the challenges of the economic environment and the changing nature of the highly regulated Financial Services Industry.

Telephone Etiquette

This workshop is designed for people to communicate information efficiently and efficacy via voice communication.
During this workshop skills regarding the proper communicative processes will be shared.  

Conflict Management

This workshop is designed to assist as well as understand what is needed to ensure an effective team. Conflict can arise via multiple ways, such as cultural diversity, personal values and communication.

Time Management

This workshop is designed for executives involved in Leadership and the management of teams, and focuses on translating strategic intent into effective daily action. Competence against this standard will ensure that teams are effectively managed and that managers can translate strategy into action. The qualifying learner is capable of: Identifying time management profiles; Understanding the principles of time management; Drawing up time efficient work plans to carry out department/division/ section work functions; Implementing time efficient work plans.

Customer Centricity

Client-centricity” (or “client-focus”) is an approach to business based on putting the client/customer at the center of an organization’s philosophy, strategy, and operations. This exercise promotes collaborative exploration and reflection around an organization’s approach to its clients. Participants discuss and share positive experiences they have had as clients and use this to define their approach to “client-centricity” as a group. They discuss different groups of clients based on needs and explore how successfully the organization has met those needs in the past. The exercise ends with a prioritization of areas for improvement.